FAQ's

Based In Abbotsford BC.

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Frequently Asked Questions.

Below are some frequently asked questions about us, our products, and shipping—designed to help you find quick answers and learn more about what we offer.

Because steering wheel designs can vary based on trim level, production year, and factory options, even within the same model. To ensure perfect fitment, we ask for a clear photo of your actual OEM steering wheel, along with your vehicle’s year, make, model, and trim.

After placing your order, you will receive an email requesting this information. Please note: Your order will not be processed until these details are submitted and verified.

This extra step allows us to visually confirm button layout, paddle design (if applicable), shape, and internal structure — eliminating guesswork and ensuring your new steering wheel is fully compatible.

⚠️ Important: Do not submit internet photos or images from other vehicles. If the photo provided does not accurately represent your own car, and the product does not fit, a 30% restocking fee will apply for any exchange or replacement.

Submitting accurate information protects your investment and ensures a smooth, frustration-free experience.

To ensure proper fitment, we require a photo of your OEM steering wheel along with your vehicle’s year, make, model, and trim after placing an order.

If this information is not received within 48 hours, your order will be placed on hold. Orders that remain incomplete for 7 days may be subject to cancellation without refund, as production cannot begin without proper verification.

Tip: Please check your spam or promotions folder if you don’t see our email, and respond promptly to avoid delays.

Lead times vary based on inventory and customization.

  • In-stock wheels: Ship within 3–5 business days.
  • Custom builds: 5-8 weeks average, depending on complexity.

You will receive a tracking number once your order ships from our warehouse.

At this time, Race Essence only ships to addresses within Canada and the United States. This allows us to offer faster delivery times, more reliable service, and a smoother overall experience for our customers.

Please ensure your shipping address is correct at checkout, as we are not responsible for delays or delivery issues due to incorrect information.

Orders for in-stock items may be canceled within 24 hours, provided the item has not shipped. Orders for custom or made-to-order steering wheels cannot be canceled or refunded once production has begun, as materials and labor are committed early in the process.

Please contact us immediately after placing your order if you believe you made a mistake.

Each Race Essence steering wheel is made to order and often customized to your specifications. As such, all sales are final

We do not offer refunds, returns, or cancellations once your order has been placed and entered into production. Please be sure of your selection before purchasing.

To ensure proper fitment, we require you to submit: 

  • A clear photo of your actual OEM steering wheel 
  • Your vehicle’s year, make, model, and trim 

This information is critical to verify compatibility. If incorrect vehicle details or stock/internet images are submitted and a mismatch occurs, a 40% restocking fee will apply for any exchange. 

⚠️ Please note: Race Essence thoroughly inspects every steering wheel before shipment. We document each product with high-resolution photographs and a video recording to verify its condition at the time of departure. This protects both parties from disputes or false claims. 

If you believe there is an issue with your steering wheel upon arrival, you must contact us within 48 hours of delivery with clear photos. We will review your case using our pre-shipment documentation. 

By placing an order, you acknowledge and accept these terms.

We take presentation seriously. Every Race Essence steering wheel is packaged in a custom, reinforced black box with precision-cut protective foam inserts and a branded drawstring dust pouch — delivering a premium unboxing experience. 

For maximum protection during transit, this presentation box is then enclosed within a sturdy exterior cardboard shipping box, ensuring the wheel arrives in flawless condition. 

Our packaging is designed to protect your investment and reflect the high standards of the Race Essence brand — from production to delivery. 

Each product page features images of the steering wheel you’ll receive. To choose the correct one, simply compare the shape, button layout, and overall design to your current OEM steering wheel.

If you’re unsure or don’t see an exact match, just send us a photo of your existing steering wheel, and our team will be happy to confirm the correct option for your vehicle before you order. We’re here to make sure you get the perfect fit the first time. 

All Race Essence steering wheels are sold as core-only, which means the grip surface and structural frame are included — typically featuring upgraded materials such as carbon fiber, Alcantara, or leather. 

Airbags, paddle shifters, buttons, wiring harnesses, and decorative trim pieces are not included unless explicitly stated. These components must be transferred from your original OEM steering wheel, which is standard procedure for aftermarket wheel upgrades. 

The only exception is if you purchase an optional decorative trim piece — in that case, it will replace your original trim section during installation. 

For platforms that offer both manual and automatic transmissions, our steering wheels are produced with paddle cutouts by default — regardless of which transmission you have. 

Why? From a manufacturing standpoint, producing separate molds for both manual and automatic variants would significantly increase production costs. Since the overwhelming majority of customers drive automatic models, it wouldn’t be practical to create two separate designs for every platform. 

If your car is a manual, the steering wheel may still have paddle cutouts, even if your OEM wheel does not. These cutouts are typically small, discreet, and positioned on the rear side of the wheel — not visible from the front and rarely noticed once installed. 

We do not offer paddle-delete options unless a platform never had an automatic version to begin with (e.g., Honda S2000). Please keep this in mind when ordering, as returns will not be accepted for dissatisfaction related to paddle cutouts on manual vehicles. 

If you’re unsure whether your selected steering wheel includes paddle cutouts, feel free to contact us before purchasing. 

Our LED shift light steering wheels come with two key components: 

  • The steering wheel with integrated LED and display 
  • A dedicated OBD2 control module 

The system connects wirelessly via Bluetooth, allowing real-time ECU data — such as RPM, shift points, and other performance metrics — to be displayed on the steering wheel. 

To power the LED functionality, a stable 12V power and ground source must be tapped from your vehicle. In some vehicles, this may require running wiring through the clock spring, especially if no reliable power source exists within the factory steering harness. 

Because every vehicle differs, the wiring and installation process is unique to each application. For this reason, professional installation is strongly required. We do not recommend attempting this as a DIY install unless you’re highly experienced with automotive electronics and diagnostics. 

Please note: LED steering wheels are non-refundable and non-returnable, due to the complexity of installation and risk of improper handling. Before ordering, ensure your installer is confident in working with custom steering wheel electronics and has experience locating proper power sources. 

If you have any questions about compatibility or installation requirements before purchasing, we’re happy to assist.

While some experienced enthusiasts choose to install their steering wheels themselves, we strongly recommend professional installation, particularly for vehicles equipped with advanced electronics, airbag systems, or drive-by-wire controls. 

Improper installation can result in airbag malfunction, electronic errors, or damage to vehicle components

⚠️ Disclaimer: Race Essence is not liable for any damage, malfunction, or safety issues resulting from improper installation. By purchasing, you agree that installation is performed at your own risk and responsibility. 

To protect your vehicle — and your investment — please have your steering wheel installed by a qualified technician.

Yes. We work with select performance shops and auto dealerships interested in offering Race Essence products. Contact us directly for dealer pricing and minimum order quantities.

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Race Essence is 100% Canadian Owned & Operated

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